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It's important to start by clarifying to customers that your order processing times are separate from the shipping times.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We aim to deliver your orders between 10-15 days. please bare in mind that on very rare occasions you may come across delay due to the covid- 19 pandemic and a high volume of orders. Rest assured, we will ensure your order is delivered.
For any assistance or help please contact us through email on.
support@kotodo.com